info@martnation.com
1-(877)-333-1544

FAQs

WHEN WILL YOU SHIP MY ITEMS?

99% of orders leave the warehouse within 3-5 days of payment. However, your sale receipt will be emailed to you by our support team hours following your purchase.

WHEN WILL I RECEIVE MY ITEM(S)?

Owing to a large volume of international orders which we handle, deliveries typically take between 12-28 days unless otherwise stated on the page for the product(s) purchased. However, shipping on most products is totally free. Countries except the US can take up to 7 to 14 business days to deliver owing to customs delay. However, we will be in communication throughout the shipping process and provide you a tracking number to follow its progress too.

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE? 

Often, when you order multiple items different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you 🙂

HOW SECURE IS MY PERSONAL INFORMATION?

Martnation.com adheres to the highest industry standards to protect your personal information.

Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

I PLACED AN ORDER BUT I DIDN’T RECEIVE A CONFIRMATION EMAIL…WHAT’S GOING ON?

Kindly check your SPAM folder to see if your confirmation email was sent there. You can also contact our support team and they will be able to assist you further.

IF THERE’S A PROBLEM, CAN I HAVE A REFUND?
If an item doesn’t arrive or doesn’t match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. All you will have to do is to ship us back the product on your own expenses.

Have more questions? Please contact us we are here to help.